PRIVACY POLICY

Effective Date: [20/06/2023]

This Privacy Policy ("Policy") outlines how Hurdle App Limited ("we," "us," or "our") collects, uses, shares, and protects the personal information of users ("you" or "your") of our mobile application ("App") designed for online mental health communication. This Policy applies to all users of the App, including those who access it through any authorized platform or device.

1.Information We Collect

1.1 Personal Information: We may collect personal information that you voluntarily provide when using the App, including but not limited to:

(a) Account Information: When you create an account, we may collect your name, email address, username, and password.

(b) Profile Information: You have the option to provide additional information in your profile, such as your gender, age, location, and other details relevant to your mental health journey.

(c) Communication Data: We collect information related to your communication activities within the App, such as messages, posts, comments, and any other content you generate or contribute.

1.2 Usage Information: We automatically collect certain information about your use of the App, including:

(a) Device Information: We may collect information about the device you use to access the App, including the device type, operating system, unique device identifiers, and mobile network information.

(b) Log Data: Our servers automatically record certain log files, including your IP address, browser type, pages visited, and access times.

(c) Analytics Data: We may use third-party analytics tools to gather information about your usage patterns, such as the frequency and duration of your visits, the features you use, and the interactions you have within the App.

2.Use of Collected Information

2.1 Personal Information: We use the personal information we collect to:

(a) Provide and improve the App's functionality, features, and user experience.

(b) Communicate with you, respond to your inquiries, and provide customer support.

(c) Personalize and enhance your user experience based on your preferences and individual mental health needs.

(d) Send you service-related notifications, updates, and promotional materials, including newsletters and marketing communications (you may opt-out of marketing communications at any time).

2.2 Usage Information: We may use the non-personal information collected for various purposes, including:

(a) Analyzing and understanding user behavior and preferences to optimize the App's performance and content.

(b) Monitoring and improving the security and integrity of the App.

(c) Conducting research and analysis to develop new features, services, and offerings.

3.Sharing of Information

3.1 Service Providers: We may engage third-party service providers to assist us in operating and maintaining the App or perform services on our behalf. These providers will have access to your personal information only to the extent necessary to fulfill their obligations to us.

3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred or disclosed as part of the transaction. We will ensure that the recipient of your personal information agrees to handle it in accordance with this Privacy Policy.

4.Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

5.Your Data - Your Rights

As the owner (aka ‘Data Subject’) of your personal data, you have certain rights under the General Data Protection Regulations (GDPR) to find out about our use of your personal data.

You have:

- The Right to be informed - by providing you with this document, we are giving you the information about your data that is collected and held by us,

- The Right of access - you can ask about your personal data that we hold - this is called a “data subject access request”,

- The Right to rectification - you can tell us if the data we hold is wrong or incomplete and ask us to put it right,

- The Right to erasure - you can request erasure of your personal data. This enables you to ask* us to delete or stop processing your data. (*There may be times when we can’t do this though because we are required by law to hold it for a certain time),

- The Right to restrict processing - you can object to the processing of your data where the Company is relying on its legitimate interests as the legal ground for processing,

- The Right to data portability - you can ask us to securely transfer your personal data to another data controller,

- The Right to object - you can ask us to stop the processing of your personal data for a period of time if data is inaccurate or there is a dispute about its accuracy or the reason for processing it.

If you wish to do any of these things, log in to your Hurdl account and message a member of the Hurdl team and they will help you. By contacting us through your account, rather than by direct email, you are protecting your anonymity.

If you think that we have failed to handle your data properly or have not allowed your rights listed above, you have the right to make a complaint to the Information Commissioner’s Office.

6.Your right to withdraw your consent

You have the right to withdraw consent if you have shared any personal data with us. You can withdraw your consent to share information at any time. You can request to withdraw your consent by sending a message to the Kooth team when you are logged in.

You have the right to correct any inaccurate data or remove data if it is not necessary for us to hold it. Two months is the standard waiting period for your request to be processed.

You should be aware that Hurdl’s Privacy Policy no longer applies when following links to any third-party websites. Kooth has no control over third-party websites, users should consult their privacy policy.

7. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Not a Registered Mental Health Business

Please note that Hurdle App Limited is not a registered mental health business or a substitute for professional mental health services. While the App provides a platform for online communication about mental health, it is important to understand that it does not provide medical or therapeutic advice. If you require further help, we encourage you to seek assistance from relevant authorities, such as licensed healthcare professionals, mental health practitioners, or helpline services in your jurisdiction.